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The radio needs to be set properly according to the type of car, and the level of complexity.
For example, I have a low end Ford Explorer, and does not have automatic climate control. It had Temperature knobs, and fan control.
The setting I need to have in the Tesla radio is EXPLORER LO.
If the Explorer was a higher end model, with Automatic climate control, the setting is EXPLORER HI.
These are set under Install Set, enter the password, and then change the vehicle, or see what your options are.