1. wintroid
  2. Ford
  3. Saturday, 14 March 2020

Hi everyone. I have  a 2013  Ford  Explorer with sync 2. 

I just  purchased and installed a 13.6 PX6 Head unit on my truck. The climate control works normal. There is no sound on unit and the backup camera screen  is blank. 

Does anyone have any suggestions or tips. 

Thanks 



Accepted Answer Pending Moderation
1
Votes
Undo

There should be a red-ish translucent box. That box should be plugged in to the supplied wiring harness. That box does transmission of the audio and I believe video to the Phoenix head unit. If that is connected and you are experiencing issues please let me know and I'd like to help. I have the same head unit and vehicle as you. 

  1. 3 weeks ago
  2. Ford
  3. # 1
Accepted Answer Pending Moderation
0
Votes
Undo

Hi Musicman 5140.

The  red audio box is  connected. The problem still exists. 2013 Ford explorer, sync 2 auto AC. I followed the installation instructions from the YouTube video, I discounted and reconnected the  battery and   the radio work worked temporarily on the small OEM screen, then it cut off. The console app is blank.

Thanks for offering your help. 

  1. 3 weeks ago
  2. Ford
  3. # 2
Accepted Answer Pending Moderation
0
Votes
Undo

I can be  contacted @ This email address is being protected from spambots. You need JavaScript enabled to view it. 

  1. 3 weeks ago
  2. Ford
  3. # 3
Accepted Answer Pending Moderation
0
Votes
Undo

Can you share a screenshot of your Vehicle Type and Protocol from the video? Here it is starting at 14ish minutes to reference the settings.

 

Annotation 2020 03 16 124833

  1. 2 weeks ago
  2. Ford
  3. # 4
Accepted Answer Pending Moderation
1
Votes
Undo

Screenshot 20200314 161622

  1. 2 weeks ago
  2. Ford
  3. # 5
Accepted Answer Pending Moderation
0
Votes
Undo

Radio 20200316 150444

  1. 2 weeks ago
  2. Ford
  3. # 6
Accepted Answer Pending Moderation
0
Votes
Undo

20200314 161601

  1. 2 weeks ago
  2. Ford
  3. # 7
Accepted Answer Pending Moderation
1
Votes
Undo

Thanks! I am going to check my settings and let you know.

 

As a note, I was never able to get the video feed from our Sync backup camera to display any other time except when in reverse. So for example, hitting the backup cam feed when not in reverse it does not work.

  1. 2 weeks ago
  2. Ford
  3. # 8
Accepted Answer Pending Moderation
0
Votes
Undo

Musicman5140

Thanks for the info and help. 

The photo of the blank backup screen is taken when I shifted to reverse. I did some research, when  I switch off the engine, wait for all  lights on the dash to go off. Lock the doors then unlock the doors, restart the engine. The audio system will work for about 3 minutes before it cuts off. 

  1. 2 weeks ago
  2. Ford
  3. # 9
Accepted Answer Pending Moderation
1
Votes
Undo

That is wild! I didn't see any issues with config and I have the same car and radio. I wonder if a Sync version could be something to check. We could compare Sync versions to be sure. 

 

Other than that I'd suggest going to their website and submitting a return/repair request. Support is not the fastest to respond but they are very helpful.

  1. 2 weeks ago
  2. Ford
  3. # 10
Accepted Answer Pending Moderation
0
Votes
Undo

Thanks for your response and your assistance with this matter. I will make a decision today or tomorrow about returning the radio. 

  1. 2 weeks ago
  2. Ford
  3. # 11
  • Page :
  • 1


There are no replies made for this post yet.
Be one of the first to reply to this post!